What To Do When Your Desktop, Laptop, or Tablet Won't Start
It's an awful way to start a day... you press the power button on your computer and nothing happens. Few computer problems are more frustrating than when your computer won't boot.
There are many reasons why a computer won't turn on and often very few clues about what might be the problem. The only symptom is usually the simple fact that "nothing works" which isn't much to go on.
Do not fear because all may not be lost! Here's what you need to do:
Note: The "computer won't start" troubleshooting guides below apply to all PC devices. In other words, they'll help if your desktop or laptop won't turn on, or even if your tablet won't turn on. I'll call out any important differences along the way.
Also, all are applicable no matter what Windows operating system you have installed on your hard drive, including Windows 10, Windows 8, Windows 7,Windows Vista, and Windows XP. Steps 1 through 5 even apply to other PC operating systems like Linux.
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1. Don't Panic! Your Files are Probably OK
When faced with a computer that won't start most people tend to panic, worried that all the data on their PC is gone forever.
It's true that the most common reason a computer won't start is because a piece of hardware has failed or is causing a problem but that hardware isn't usually ahard drive, the part of your computer that stores all of your files.
In other words, your music, documents, emails, and videos are probably safe - just not accessible at the moment.
So take a deep breath and try to relax. There's a good chance you can figure out exactly why your computer won't start and then get it back up and running.
Don't Want to Fix This Yourself?
See How Do I Get My Computer Fixed? for a full list of your support options, plus help with everything along the way like figuring out repair costs, getting your files off, choosing a repair service, and a whole lot more.
© Acer, Inc.
Try these steps if your computer will not turn on and is showing no sign at all of receiving power - no fans running and no lights on the laptop or tablet, nor on the front of the computer's case if you're using a desktop.
Important: You may or may not see a light on the back of your desktop PC depending on the kind of power supply you have and the exact cause of the problem. This goes for the power adapter you may be using for your tablet or laptop as well.
Note: Don't worry about the monitor yet, assuming you're using a desktop or an external display. If the computer is not turning on because of a power issue then the monitor certainly can't display anything from the computer. Your monitor light will likely be amber/yellow if your computer has stopped sending information to it. More »
Follow these steps if, when you turn your computer on, it promptly powers back off.
You'll probably hear the fans inside your computer turn on, see some or all of the lights on your computer turn on or flash, and then it will all stop.
You won't see anything on the screen and you may or may not hear beeps coming from the computer before it shuts off by itself.
Note: As in the previous scenario, don't worry about the state your external monitor is in, if you have one. You may have a monitor issue as well but it's not possible to troubleshoot it quite yet. More »
© Dell, Inc.
If your computer seems to be receiving power after turning it on but you don't see anything on the screen, try these troubleshooting steps.
In these situations, the power lights will stay on, you'll likely hear the fans inside your computer running (assuming it has any), and you may or may not hear one or more beeps coming from the computer.
This situation is probably the most common in my experience working with computers that won't start. Unfortunately it's also one of the most difficult to troubleshoot. More »
© Dell, Inc.
Use this guide when your computer powers on, shows at least something on the screen, but then stops, freezes, or reboots over and over again during the Power On Self Test (POST).
The POST on your computer may happen in the background, behind your computer maker's logo (as shown here with the Dell laptop), or you may actually see frozen test results or other messages on the screen.
Important: Don't use this troubleshooting guide if you encounter an issue during the loading of the operating system, which occurs after the Power On Self Test is complete. Troubleshooting Windows related reasons why your computer won't turn on begin with #6 below. More »
If your computer begins to load Windows but then stops and displays a blue screen with information on it then try these steps. You may or may not see the Windows splash screen before the blue screen appears.
This kind of error is called a STOP error but is more commonly referred to as aBlue Screen of Death or a BSOD. Receiving a BSOD error is a common reason why a computer won't turn on.
Important: Choose this troubleshooting guide even if the BSOD flashes on screen and your computer restarts automatically without giving you time to read what it says. More »
Try these steps when your computer powers on, starts to load Windows, but then freezes, stops, or reboots over and over again without generating any kind of error message.
The stopping, freezing, or reboot loop may happen on the Windows splash screen (shown here) or even on a black screen, with or without a flashing cursor.
Important: If you suspect that the Power On Self Test is still going on and that Windows has not yet started to boot, a better troubleshooting guide for why your computer won't turn on might be #5 above. It's a fine line and sometimes hard to tell.
Note: If your computer won't start and you see a blue screen flash or remain on the screen, you're experiencing a Blue Screen of Death and should use troubleshooting guide #6 above. More »
Use this guide when nothing but the Startup Settings (Windows 8 - shown here) or Advanced Boot Options (Windows 7/Vista/XP) screen appears every time your restart your computer and none of the Windows startup options work.
In this situation, no matter which Safe Mode option you choose, your computer eventually stops, freezes, or restarts on its own, after which you find yourself right back at the Startup Settings or Advanced Boot Options menu.
This is a particularly annoying way in which your computer won't turn on because you're trying to use Windows' built-in ways to solve your problem but you're getting nowhere with them. More »
Try this troubleshooting guide when your computer powers on, Windows shows the login screen, but then freezes, stops, or reboots here or anytime after.
The stopping, freezing, or reboot loop may happen on the Windows login screen, as Windows is logging you in (as shown here), or any time up to Windows fully loading. More »
NTLDR is Missing.
If your computer turns on but then stops or freezes at any point, showing an error message of any kind, then use this troubleshooting guide.
Error messages are possible at any stage during your computer's boot process, including during the POST, at any time during the loading of Windows, all the way up to the Windows desktop appearing.
Note: The only exception to using this troubleshooting guide for an error message is if the error is a Blue Screen of Death. See #6 above for a better troubleshooting guide for BSOD issues. More »
More "Computer Won't Turn On" Tips
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